IT Support Associate (UAE National)

Job Purpose

This role is to provide support to IT Support Engineers to ensure the seamless operation of the organization's technology infrastructure by providing first-line troubleshooting, problem resolution, and user assistance.

Job Description

Bespineers Conduct    

At Bespin, we are committed to excellence in all that we do, continually seeking opportunities for improvement and innovation. We prioritize fostering a positive and collaborative atmosphere where teamwork thrives, and we expect all our employees to embrace this commitment as well.
 Key Expectations: 
• Strive for operational excellence and process automation
• Promote collaboration, transparency, and accountability in delivery
• Uphold security, compliance, and quality as non-negotiable principles
• Be a role model in driving modern engineering practices
• Live the Bespin values and create a vibrant workplace culture

Additional Responsibilities

IT Systems    

• Install, configure, and maintain computer systems, software applications, printers, servers, and other IT equipment.
• Develop and maintain technical documentation, such as system configuration details, network maps, and process manuals.
• Provide day-to-day support for end users and their Windows/Mac computers and applications.
• Help onboard new employees in the use of the necessary IT systems.

IT Infrastructure    

• Monitor core networking equipment and devices.
• Conduct regular system updates, including installing software patches and updates, as well as upgrading hardware as necessary.
• Monitor system performance and network connectivity to ensure high availability and optimum performance. 
   

Additional Responsibilities

Cloud Account Management    

• Manage and monitor cloud resource utilization for internal team.
• Prepare monthly cloud usage billing

End Users Support  

•  Provide first-line technical support to employees, addressing issues related to hardware, software, and network systems.

Job Specification

Education    

• Bachelor’s degree in IT or any related field 

Professional Certifications    

• Cloud Foundation certifications (Azure or AWS)

Knowledge    

• Teams, Exchange, OneDrive, M365
• Trello