Licensing Specialist

Job Purpose

The Licensing Specialist is responsible to ensure the success and satisfaction of customers by assisting them throughout their entire licensing resell contract, managing licensing and subscription-related matters. Additionally, this role will focus on understanding customer business needs, handling licensing inquiries, renewals, and compliance and providing ongoing support to maximize their utilization of provided license subscriptions.

Job Description

Bespineers Conduct
• Adhere to company policies and procedures, as well as applicable laws and regulations.
• Handle conflicts in a professional and constructive manner. 
• Aim for high-quality work and continuously look for ways to improve.
• Maintain a positive and cooperative attitude, such as accepting feedback politely and remaining calm and professional when faced with challenges, to contribute to a more productive and pleasant work environment.
• Work as part of a team, be willing to help others, communicate effectively and be willing to adapt to reach team goals.
• Act as role models, demonstrating Bespin Motto, behaviors, and ethics that Bespin aspires to uphold.

Customer Support 
• Manage the Licensing onboarding process for new customers, ensuring a smooth and successful transition onto our cloud platform.
• Collaborate with cross-functional teams to deliver timely and efficient implementations.
• Act as the primary point of contact for customer Licensing inquiries, support requests, and issue escalations.
• Work with the technical support team to address and resolve customer concerns promptly.
• Advocate for customer needs and requirements during product development and enhancement discussions.

Business Development
• Collaborate with the sales team to expand the customers usage of our offerings. 
• Identify opportunities within the managed accounts to grow the accounts' revenue through cross-sell and up-sell.
• Ensure that all associated opportunities from the allocated accounts are raised in Salesforce and manage till closure. 
• Provide inputs for Salesforce on licensing including rolling out new programs and licensing changes. 
• Track licensing orders through the entire process
• Support internal stakeholders and customers with Microsoft Product specifications and product licensing queries  
• Focusing on contract renewals using the T-90 Days. 

Stakeholder Management
• Develop and maintain strong, long-lasting relationships with key customer stakeholders.  
• Understand the customers business goals and challenges to provide tailored solutions and foster loyalty.   
• Support Finance department with Licensing Billing inquiries when required. 

Reporting
• Weekly pipeline health reporting to the Licensing Lead. 
• Create monthly presentations to communicate traction on renewals, net new business growth and upsell and cross-sell opportunities to stakeholders. 

Job Specification

Education 
• Bachelor's degree in business management, computer science or any related field 

Professional Certificates
• Public cloud platform and technologies
• Licensing Programs Certifications 

Knowledge
• Cloud and related products knowledge
• Business Development 
• Licensing Knowledge 
• Customer Facing Experience 
• Price Negotiations